Frequently asked questions

–Can I change the address or shipping method after ordering?

If the order has not yet shipped, we will gladly update it. If it has already shipped, we will try to help with the carrier. A change after placing an order may involve an additional fee.

–How do I know the order was received?

You will receive a confirmation email immediately after payment. Didn't get it? Check your promotions or spam folder. You can always contact us and we will confirm manually.

–Are the products authentic?

Yes. We work with the major official importers in Israel and, in some cases, with lawful parallel import — to ensure authenticity, availability and a fair price. Parallel-import cosmetics marketed in Israel may carry additional labelling required by the Ministry of Health.

–Which payment methods are accepted?

Credit cards and the supported payment methods shown on the payment screen. If something doesn't work, contact us and we will find a solution.

–Is the site secure?

Yes. The site uses up-to-date encryption standards, and payment is processed in a secure environment.

–What is the return policy?

You may cancel a distance sale within 14 days of receiving the goods or the written disclosure document, whichever is later, when the item is sealed, unused and in its original packaging. Refunds go to the original payment method within 14 days of the cancellation notice and, where required, the returned goods.

Opened fragrance and cosmetics generally cannot be returned. Goods made to your special request may be excluded as provided by law.

–I received a gift with my order. What happens if I return it?

Promotional gifts must be returned unused and in original packaging. If a gift is not returned, we may deduct its stated value as shown on the order or at checkout.

–How do I cancel an order?

You can cancel even if the shipment has already left, under the Consumer Protection Law and our terms. If it has not shipped yet, processing is faster. If it has shipped, we will arrange an orderly return after you contact us.

• Cancellation fee when the return is not due to a defect: 5% or ₪100 — whichever is lower.
• If complimentary shipping was granted, the actual outbound shipping cost according to the shipping page may be deducted.

To request a cancellation, provide the full name of the purchaser, the order details and, where reasonably required for identification, an ID number.