Client care

Delivery, handled with care.

Every order is prepared by hand and presented in our signature, recyclable packaging.

Israel

Standard delivery takes 3–5 business days and is complimentary on orders over ₪499.00, provided the original signature packaging remains unopened. Express options are shown at checkout where available.

Worldwide Deliveries

International deliveries are handled by UPS via the Express Saver service.

Delivery to the customer's address within up to 5 business days, and up to 7 business days for remote areas.

Duties and local taxes may be due on arrival.

Shipping rates

United States

₪50.00

Free shipping on purchases over ₪699.00

Europe — Zone 2

₪75.00

Free shipping on purchases over ₪699.00

Europe — Zone 1

₪50.00

Free shipping on purchases over ₪699.00

Destinations by zone

United States

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

Europe — Zone 2

  • Albania
  • Belarus
  • Bosnia & Herzegovina
  • Bulgaria
  • Croatia
  • Czechia
  • Estonia
  • Faroe Islands
  • Hungary
  • Iceland
  • Kosovo
  • Latvia
  • Lithuania
  • North Macedonia
  • Moldova
  • Montenegro
  • Poland
  • Romania
  • Serbia
  • Slovakia
  • Slovenia

Europe — Zone 1

  • Andorra
  • Austria
  • Belgium
  • Cyprus
  • Denmark
  • Finland
  • Germany
  • France
  • Gibraltar
  • Greece
  • Guernsey
  • Ireland
  • Italy
  • Jersey
  • Liechtenstein
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Portugal
  • San Marino
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Please note

UPS makes up to 3 delivery attempts to the customer's address (home/office delivery).

If the customer is unavailable, the address is incorrect, or the delivery address is not within UPS's service area, the package will be returned to The Perfume Room after three delivery attempts.

If the shipment is returned under these circumstances, the customer will be charged a return fee equal to the shipping cost listed above, and a resend fee equal to the shipping cost listed above, regardless of the original purchase amount.

If you cancel after the package is returned to us, within 14 days of receiving the goods or the disclosure document (whichever is later), a cancellation fee of 5% of the purchase amount (but no more than ₪100.00) will be deducted from the refund, in accordance with the law.

In addition, the following will also be deducted from the refund:

  • Original shipping cost to home/office (if the customer received free shipping).
  • Return shipping cost, both equal to the rates listed above.

Fragrance in transit

Because fragrance is classed as a restricted item, certain destinations and expedited air services may be unavailable. We will contact you promptly if your order is affected.

Order tracking

Once your parcel leaves us, you will receive an email with its tracking details. Please allow one business day for the carrier status to update.